novobanco and Feedzai partner to enhance customer engagement

Portuguese novobanco has teamed up with RiskOps platform Feedzai in a move to bolster novobanco’s customer experience.

The partnership will see novobanco implement Feedzai’s Risk-Ops platform, Digital Trust (DT), to optimise the user experience.

In addition, novobanco will adopt Feedzai’s Fraud for Banking (TFB) solutions. Both DT and TFB offer a deeper analysis of customer biometrics and behaviour network, device and threat data in real-time to identify legitimate customers and improve fraud blocking before it happens.