{"id":117760,"date":"2023-01-18T15:09:53","date_gmt":"2023-01-18T15:09:53","guid":{"rendered":"https:\/\/feedzai.com\/?p=117760"},"modified":"2024-04-09T09:14:03","modified_gmt":"2024-04-09T09:14:03","slug":"model-risk-governance-for-acquirers-and-psps-for-fraud","status":"publish","type":"post","link":"https:\/\/feedzai.com\/blog\/model-risk-governance-for-acquirers-and-psps-for-fraud\/","title":{"rendered":"Model Risk Governance for Acquirers and PSPs for Fraud"},"content":{"rendered":"
[vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”1″ bottom_padding=”2″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”985154″][vc_row_inner limit_content=””][vc_column_inner column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_visibility=”yes” medium_width=”0″ mobile_visibility=”yes” mobile_width=”0″ width=”1\/12″ uncode_shortcode_id=”105874″][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_single_image media=”117792″ dynamic=”yes” media_width_percent=”100″ uncode_shortcode_id=”109624″][\/vc_column_inner][vc_column_inner column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_visibility=”yes” medium_width=”0″ mobile_visibility=”yes” mobile_width=”0″ width=”1\/12″ uncode_shortcode_id=”110587″][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=”0″ overlay_alpha=”50″ gutter_size=”3″ shift_y=”0″ z_index=”0″ limit_content=”” uncode_shortcode_id=”211463″][vc_column_inner column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_visibility=”yes” medium_width=”0″ mobile_visibility=”yes” mobile_width=”0″ width=”2\/12″ uncode_shortcode_id=”140296″][\/vc_column_inner][vc_column_inner width=”8\/12″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ text_weight=”400″ uncode_shortcode_id=”151934″]Merchant Acquiring Banks (Acquirers) and Payment Service Providers (PSPs)<\/a> who are already using machine learning models to prevent fraud are leagues ahead of their rules-only counterparts. But machine learning models are not a set-it-and-forget-it technology. Like all fraud detection and prevention solutions, these models need maintenance. Acquirers and PSPs must modernize their model risk governance frameworks for fraud with machine learning to protect merchants and enable seamless payment experiences.<\/span>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”104556″]<\/p>\n Today\u2019s consumers have a strictly convenience-first mindset. They expect to use the payment option of their choice easily. At the same time, the number of new payment methods available to consumers has exploded in recent years. Consumers have multiple ways to pay for goods and services from credit and debit cards to mobile wallets to buy now, pay later (BNPL) options, and more. Thanks to the rise of eCommerce and mobile devices, today\u2019s consumers can make even more transactions from anywhere in the world.\u00a0<\/span>[\/vc_column_text][vc_single_image media=”117972″ media_width_percent=”100″ uncode_shortcode_id=”370267″ el_class=”hide-in-mobile”][vc_single_image media=”117968″ media_width_percent=”100″ uncode_shortcode_id=”850587″ el_class=”hide-in-desktop-tablet”][vc_column_text uncode_shortcode_id=”190312″]Naturally, merchants want shopping to be as convenient, swift, and frictionless as possible for their customers. But each new payment method has its own complex business models and risks. Acquirers and PSPs must understand each payment type\u2019s complexity and apply the appropriate risk management framework.<\/span><\/p>\n Each new payment type comes with its own unique set of risks. As new payment methods expand, here are the key threats acquirers and PSPs must keep in mind.<\/span><\/p>\n Here\u2019s how acquirers and PSPs can upgrade their model risk governance frameworks for new fraud threats with machine learning.<\/span><\/p>\n Some acquirers and PSPs already have a governance process in place. But their processes need to evolve over time to deliver optimal risk strategies while catering to their merchants\u2019 needs. Machine learning technology is critical to helping acquirers and PSPs track these shifts. By paying close attention to how the model behaves in production, acquirers and PSPs can follow chargeback patterns more closely and assess if merchants are behaving as expected. Oversight is critical to ensuring risk models perform as expected and offsets potential fraud losses.\u00a0<\/span><\/p>\n When implementing new model risk governance frameworks, acquirers and PSPs must make sure their new models do not violate the agreements they have in place with their existing customer base. For example, some merchants may have a whitelisting agreement or a maximum decline rate built into their contracts. <\/span>Any new model risk governance framework work must ensure acquirers or PSPs are able to fulfill their existing commercial obligations.<\/span><\/p>\n Many acquirers and PSPs have a few hundred larger merchants in their portfolios. But they also work with considerably more – if not thousands – of smaller merchants as well. These merchants are not as advanced as their larger counterparts and any spike in transaction declines will largely impact their operations while risk passing under the Acquirers’\/PSPs\u2019 radar. A false positive decline rate of 30-40% in a smaller merchant might not change the bottom line for the acquirer\u2019s business but might mean the end of the smaller merchants\u2019 business viability. With any change in model risk governance, acquirers and PSPs must ensure their changes do not harm smaller clients.<\/span><\/p>\n Acquirers and PSPs must also follow how their merchants behave after onboarding to ensure they are not engaging in risky patterns. Acquiring organizations should design their governance framework to ensure that their risk strategy aligns with the level of risk of different merchant category codes (MCCs). MCCs are a proxy to see how much risk a merchant is assuming. For example, a merchant that is onboarded as an online bookshop should have a tailored set of decline rates and a managed level of risk that is much lower than merchants that are selling riskier products (e.g., regulated drugs, CBD products, etc.). This should be continuously monitored to ensure the business properly maps each merchant\u2019s risk level.<\/span><\/p>\n As payment methods change, so are criminals\u2019 fraud methods targeting merchants. Acquirers and PSPs need to be able to respond quickly to new risk types. Machine learning solutions are critical to detecting and responding to new patterns. These model risk governance frameworks must also be stable enough to give organizations time to adjust their fraud models quickly to respond to new fraud trends. Any new framework should be stress-tested to see how it responds to new payment methods and new market conditions.<\/span>[\/vc_column_text][vc_single_image media=”119063″ media_width_percent=”100″ uncode_shortcode_id=”170806″ media_link=”url:https%3A%2F%2Fhubs.la%2FQ01BBGDx0|target:_blank”][\/vc_column_inner][vc_column_inner column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_visibility=”yes” medium_width=”0″ mobile_visibility=”yes” mobile_width=”0″ width=”2\/12″ uncode_shortcode_id=”206605″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":" Merchant Acquiring Banks (Acquirers) and Payment Service Providers (PSPs) who are already using machine learning models to prevent fraud are leagues ahead of their rules-only counterparts. But machine learning models are not a set-it-and-forget-it technology. Like all fraud detection and prevention solutions, these models need maintenance. Acquirers and PSPs must modernize their model risk governance frameworks for fraud with machine learning to protect merchants and enable seamless payment experiences.<\/p>\n","protected":false},"author":32,"featured_media":117804,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[76],"tags":[501,151,77],"acf":[],"yoast_head":"\nAn Expanding Payment Landscape Comes with New Fraud Threats<\/span><\/h3>\n
Top Merchant Fraud Risks for Acquirers and PSPs<\/span><\/h3>\n
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New Rules for Model Risk Governance for PSPs and Acquirers to Manage Fraud<\/span><\/h3>\n
Make model risk management part of the process<\/span><\/h4>\n
Ensure the framework aligns with key customer business agreements<\/span><\/h4>\n
Remember to watch out for your smaller merchants\u00a0<\/span><\/h4>\n
Follow industry-based standards for merchant risk<\/span><\/h4>\n