{"id":121389,"date":"2023-04-19T17:13:38","date_gmt":"2023-04-19T17:13:38","guid":{"rendered":"https:\/\/feedzai.com\/?post_type=resource&#038;p=121389"},"modified":"2023-11-10T11:32:47","modified_gmt":"2023-11-10T11:32:47","slug":"the-human-impact-of-fraud-and-financial-crime-on-customer-trust-in-banks","status":"publish","type":"resource","link":"https:\/\/feedzai.com\/resource\/the-human-impact-of-fraud-and-financial-crime-on-customer-trust-in-banks\/","title":{"rendered":"The Human Impact of Fraud and Financial Crime on Customer Trust in Banks"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;65&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-142326&#8243; text_size=&#8221;fontsize-554605&#8243; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;164115&#8243; text_color_type=&#8221;uncode-palette&#8221;]Report[\/vc_custom_heading][vc_custom_heading auto_text=&#8221;yes&#8221; text_color=&#8221;color-853579&#8243; heading_semantic=&#8221;h1&#8243; text_weight=&#8221;700&#8243; uncode_shortcode_id=&#8221;184946&#8243; text_color_type=&#8221;uncode-palette&#8221;]Feedzai Named a Technology Leader in Quadrant\u2019s SPARK Matrix\u2122: Anti-Money Laundering, 2023 Report[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_single_image dynamic=&#8221;yes&#8221; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;653541&#8243;][vc_column_text uncode_shortcode_id=&#8221;683565&#8243;]<strong>How Fraud and Financial Crime Affects Customer Trust in Banks: Insights from 4,000 Banking Customers<\/strong><\/p>\n<p>Trust is essential to building strong and lasting relationships, and this is especially true for banks.<\/p>\n<p>Our consumer survey report, &#8220;The Human Impact of Fraud and Financial Crime on Customer Trust in Banks,&#8221; is based on insights from 4,000 banking customers in the US and UK. By downloading the report, you&#8217;ll gain access to exclusive customer knowledge, including:<\/p>\n<ul>\n<li>77% of respondents would leave their bank if they were not refunded for a scam loss<\/li>\n<li>46% of respondents would consider leaving their bank if it stopped a legitimate transaction<\/li>\n<li>36% of respondents have been, or know someone who has been, the victim of a romance scam<\/li>\n<\/ul>\n<p>Gain insights into what drives customer trust in banks and how financial crime affects this trust. 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