{"id":133909,"date":"2024-07-31T13:51:21","date_gmt":"2024-07-31T13:51:21","guid":{"rendered":"https:\/\/feedzai.com\/?p=133909"},"modified":"2024-08-02T22:04:18","modified_gmt":"2024-08-02T22:04:18","slug":"thelma-movie-spotlights-the-elder-fraud-conversation-we-need","status":"publish","type":"post","link":"https:\/\/feedzai.com\/blog\/thelma-movie-spotlights-the-elder-fraud-conversation-we-need\/","title":{"rendered":"\u2018Thelma\u2019 Spotlights the Elder Fraud Conversation We Need"},"content":{"rendered":"

[vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”1″ bottom_padding=”2″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column width=”1\/1″][vc_row_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”10\/12″][vc_single_image media=”105653″ dynamic=”yes” media_width_percent=”100″ uncode_shortcode_id=”129836″][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_visibility=”yes” mobile_width=”0″ width=”2\/12″][\/vc_column_inner][vc_column_inner width=”8\/12″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ text_weight=”400″ uncode_shortcode_id=”184605″]Warning: <\/i><\/b>Spoilers for the movie \u201cThelma\u201d are contained in this article.\u00a0<\/span><\/i><\/p>\n

The movie \u201cThelma\u201d has a well-earned <\/span>99% score on Rotten Tomatoes<\/span><\/a>. It’s a heartfelt film (starring June Squibb) based on a true story about an elderly woman who, after getting <\/span>scammed<\/span><\/a>, embarks on a quest across Los Angeles with her friend Ben (Richard Roundtree) to get her money back.<\/span>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”564257″]Feedzai recently hosted a private movie screening for banking and fraud prevention community members in New York. After the movie, I chatted with attendees and got their reactions and impressions.\u00a0<\/span><\/p>\n

Clearly, \u201cThelma\u201d struck a nerve with many people. Attendees shared their real-life tales of elder fraud experiences, how the ordeal impacted them, and the lengths they go to daily to protect their elderly loved ones.\u00a0\u00a0<\/span><\/p>\n

We\u2019ll share some of these stories, but first, here\u2019s a rundown of what the \u201cThelma\u201d movie gets right about elder fraud.\u00a0<\/span>[\/vc_column_text][vc_single_image media=”133936″ media_width_percent=”100″ uncode_shortcode_id=”206151″ media_link=”url:https%3A%2F%2Fhubs.la%2FQ02JyLs_0|target:_blank”][vc_column_text uncode_shortcode_id=”953792″]<\/p>\n

Many Elder Fraud Scams Start by Phone<\/span><\/h3>\n

The scam scene in \u201cThelma\u2019 begins with a phone call. Thelma receives a call from an unknown number, with what sounds like her grandson Daniel on the other end, in great distress, telling her that he was in a car accident and passing the phone to a lawyer who needs $10,000 to keep him from going to jail.<\/span><\/p>\n

The scene is an excellent depiction of how a grandparent scam works. Scammers prey on their victim\u2019s fear and concern for their grandchild and send them into a state of panic. This fear is a powerful motivator and a key reason these scams are effective.\u00a0<\/span><\/p>\n

The true life story of Thelma happened before the age of generative AI and deepfakes. Today, these scams are extremely convincing, as the voice on the other end sounds precisely like their grandchild.<\/span><\/p>\n

Cash is Still a Common Payment Method for Elder Scams<\/span><\/h3>\n

Following the scammers\u2019 instructions, Thelma collects stacks of cash hidden around her home and puts it in the mail.\u00a0<\/span><\/p>\n

Ask a fraud fighter, and you will hear stories of an elderly customer coming into a branch with an empty shoebox that they fill with cash withdrawn from their accounts. For every story of a bank teller who skillfully and successfully convinces the elderly customer to stop, think, and call a loved one, many more follow through and lose their money.\u00a0<\/span>[\/vc_column_text][vc_single_image media=”133920″ media_width_percent=”100″ uncode_shortcode_id=”148043″ el_class=”hide-in-desktop-tablet”][vc_single_image media=”133916″ media_width_percent=”100″ uncode_shortcode_id=”741404″ el_class=”hide-in-mobile”][vc_column_text uncode_shortcode_id=”210791″]<\/p>\n

Emotional Aftermath of Elder Scams<\/span><\/h3>\n

Realizing she has been tricked, Thelma goes through<\/span> a range of emotions and reactions<\/span><\/a>, which aligns with what many elder fraud victims experience. She feels shame, guilt, anger, dread, and a loss of confidence over getting tricked.\u00a0\u00a0<\/span><\/p>\n

A Feedzai <\/span>survey<\/span><\/a> of elder fraud victims found most (81%) grappled with rage following their scam. Over a third (36%) said they felt shame. A quarter (24%) hid and never revealed their experience to friends or family.\u00a0<\/span><\/p>\n

Family Concerns Following Elder Fraud<\/span><\/h3>\n

The film skillfully demonstrates why many elderly fraud victims don\u2019t want to tell their families they were scammed. Following the incident, Thelma overhears her family, including her daughter Gail (Parker Posey), son-in-law Alan (Clark Gregg), and Danny (Fred Hechinger), discussing whether she\u2019s capable of caring for herself anymore.\u00a0\u00a0<\/span><\/p>\n

An elder scam can trigger these challenging conversations among families about what\u2019s best for the elderly relative. For some, it\u2019s a point to consider moving their loved one to assisted living or getting power of attorney over their finances.<\/span><\/p>\n

Real-life Stories of Elder Fraud<\/span><\/h3>\n

After the credits rolled, it became clear that \u201cThelma\u201d had struck a chord with many attendees over their personal elder fraud experiences.\u00a0<\/span><\/p>\n

One attendee shared how they happened upon their loved one\u2019s scam. After their grandparent fell ill, they began going through their financial records and learned that their loved one had been making regular payments as part of a romance scam. They were shocked at the discovery and at the complete lack of recourse for recovering any of the funds.<\/span><\/p>\n

Another guest discussed how their parents fell victim to a scam and lost a significant sum. The most challenging part was when it became clear that their bank or the police could not help.<\/span><\/p>\n

Stories like these are difficult enough, but another attendee revealed that their older loved one had fallen for scams on three separate occasions. This person is likely on a \u201c<\/span>sucker list<\/span><\/a>\u201d in which scammers continue to target them because they believe they can be tricked again and again.<\/span><\/p>\n

How the \u2018Thelma\u2019 Movie Can Shift the Elder Fraud Conversation<\/span><\/h3>\n

\u201cThelma\u201d is not the first Hollywood feature film depicting an elder scam, but the first to truly humanize and focus on the aftermath and impact on our elders and their loved ones. I hope this film further opens and expands an essential dialogue in our society about scams on the elderly and vulnerable.\u00a0<\/span><\/p>\n

It\u2019s an opportunity for all of us to step up and advocate for protecting our most vulnerable citizens. The problem is universal and will require participation from banks, law enforcement, lawmakers, and many sectors of society.\u00a0<\/span><\/p>\n

Here are some critical lessons we suggest to keep our senior citizens safe.<\/span><\/p>\n

Add Conversation with Family Members into Payment Approval<\/span><\/h4>\n

One idea being implemented to protect older customers is to prompt them to discuss high-value transactions with a family member first. Call center staff and tellers can communicate this directly, or automated messages can be sent during an interaction on the web or in-app. Customers can pause before they release their funds. Measures like this are an opportunity for banks to add additional security layer to protect their older customers.\u00a0<\/span><\/p>\n

Talk to Your Loved Ones About Elder Fraud<\/span><\/h4>\n

We must protect our loved ones as financial services, fraud professionals, and everyday people. Have these conversations before a crisis impacts your loved ones.<\/span><\/p>\n

Hollywood\u2019s value in making movies like \u201cThelma\u201d is that they encourage essential discussions. Consider taking your grandma to see the film. Talk to your loved ones about how scams operate and what they should do if a scammer contacts them.<\/span><\/p>\n

Educate Customers About Elder Fraud Threats<\/span><\/h4>\n

Banks can continue to invest in customer education about the scope of the threat, how to spot it, and how to report it. Educate your entire customer base about the threat\u2014most of them have elderly family members\u2014to get everyone involved in the effort and on the lookout for red flags.<\/span><\/p>\n

Hollywood rarely creates a movie that is both heartwarming and topical. But the \u201cThelma\u201d movie has done more than delight audiences. It has put elder fraud at the center of public discussion. Let\u2019s take advantage of this opportunity to further the conversation, and keep our loved ones safe.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_visibility=”yes” mobile_width=”0″ width=”2\/12″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

The movie \u201cThelma\u201d has a well-earned 99% score on Rotten Tomatoes. 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